The All-Inclusive Package
From professional installation to documented qualification: Our service technicians ensure that your HMI systems and devices are properly integrated and prepared for use in your GMP environment.
Professionally Installed
- Installation & Commissioning: Our service technicians will professionally install and commission your new IT systems right at your location.
- Peripherals & Accessories: We professionally connect all necessary accessories.
- Modification & Upgrade: We adapt existing or new hardware to your individual requirements and handle the necessary modifications or upgrades.
- Functional Testing & Documentation: Finally, we test the system functions on-site and document the tests performed in a clear and traceable manner.
Factory Acceptance Test (FAT)
- Comprehensive functional testing: The hardware, touchscreen, battery, and other features of your new HMI are tested step by step according to the pre-agreed FAT protocol.
- Live & remote access: Follow the FAT via live video and GoPro bodycam—without having to be on-site yourself.
- Immediate feedback: Questions and comments can be addressed in real time during the test.
- Fully documented: After the FAT, you’ll receive a detailed test report and, optionally, a video recording. The device will not be shipped until you give your approval.
GMP Documentation (HW-IQ)
- GMP/FDA-compliant documentation: We handle the complete recording of all relevant processes as evidence for regulatory authorities and audits, including GMP-compliant signature procedures.
- Digitally and audit-proof documentation: Electronic recording, tamper-proof archiving, and integration into existing systems ensure that documents are available at all times and remain compliant with regulations over the long term.
- Various models with different scopes of service are available
Professional Maintenance After Commissioning
With maintenance contracts tailored to your specific needs, we ensure the reliable operation of your systems. Our service technicians handle regular maintenance and the replacement of wear parts, and—thanks to our international service network—provide support both remotely and on-site.
We'd be happy to advise you
Would you like advice on our range of services? Simply fill out the contact form. If you provide your phone number, we’ll be happy to call you back—personally, professionally, and with no obligation
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