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We ensure that the global life sciences industry can research and produce sustainably and safely. At any time.

Support & Repairs

In order for us to provide you with a fast and perfect service, please fill in all the fields as far as possible. The fields marked with a * are required. Without these the form cannot be processed or sent. After sending the form, you will receive an automatic response per e-mail with a ticket ID for the further processing of your request. Please use this ticket ID for any questions you may have.

In the case of a repair notification, you will also receive a separate e-mail with a return note and information about the rest of the repair process. Please note that your repair can only be sent in and further processed with prior notification (see below) and after receipt of the completed and signed return note.

Customers whose company is based in a NON-EU member state are requested to contact us before sending anything back.

How can we help you?

Contact details


Information on hardware

Error description

* Mandatory information

Notes on registering for repairs

Costs incurred

Costs may be incurred for processing a return. If no fault is detected, the system can no longer be repaired, or if you reject the cost estimate, we will charge a flat-rate of €198, plus any necessary dispatch and packing costs. It can only be decided if a warranty issue is concerned after the system has been correspondingly checked.

Contamination and cleaning

Please clean the parts to be returned carefully beforehand so that they are free of any residues in a hazardous quantity. The parts to be returned must not be easily flammable, toxic, corrosive, harmful, or irritant.


Please back up the data on your data storage medium before sending the systems. We do not accept any responsibility for any loss of data that may occur in the repair process. As part of the generic outgoing goods control, systems are restored to their condition at the time of delivery. Please contact us if you require any further information on this matter.

Do not send any other materials (e.g. cables, holder, licenses), unless they are required for fault analysis of the equipment.

If your BIOS or Windows is password-protected, please delete the password or share it with us.

The consignment must be franked. Ensure that a secure method of transport and suitable packaging is used (the original packing is best). We do not accept liability for any damage caused during transport.

Please include the signed return note with your consignment. This will be sent to you by e-mail after we receive your repair notification. Please attach the ticket ID to each package so that it is clearly visible.

Our General Terms and Conditions apply.

By clicking on the "Submit information" button, you agree to the conditions and information regarding costs, contamination, cleaning, and return.

Your personal data in the e-mail sent to us will be processed electronically only in order to respond to your inquiry. Please also read our data privacy statement.

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Manuals & drivers

Can no longer find your manual or need a special driver? We will be happy to help. Please briefly tell us what you need, stating the serial number of the device. We will get in touch with you straight away.

* Mandatory information
Your personal data in the e-mail sent to us will be processed electronically only in order to respond to your request. Please also read our data privacy statement.
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