Expert Support
Our support team is here to assist you with technical questions and issues related to your HMI systems. Whether remotely or on-site, our experts ensure quick solutions and reliable operation. With our service network spanning approximately 50 countries, we offer fast response times and local support whenever you need it.
Ticket system
All service requests are logged through the Systec & Solutions ticket system. Our team provides direct remote support and coordinates any further actions as needed.
Regional repair centers
For more extensive repairs, HMI components are sent to one of our regional repair centers. There, our experts handle the diagnosis and repair. The strategic locations ensure short transport routes and minimize shipping and customs processing times.
On-site service
If an on-site repair is necessary, our service technicians will come directly to you and resolve the issue at your location.
Support & Repairs
In order for us to provide you with a fast and perfect service, please fill in all the fields as far as possible. After sending the form, you will receive an automatic response per e-mail with a ticket ID for the further processing of your request. Please use this ticket ID for any questions you may have.
In the case of a repair notification, you will also receive a separate e-mail with a return note and information about the rest of the repair process. Please note that your repair can only be sent in and further processed with prior notification (see below) and after receipt of the completed and signed return note.
Customers whose company is based in a NON-EU member state are requested to contact us before sending anything back.
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