We'll take care of it
With flexible service plans, we help you ensure the long-term, reliable operation of your HMI systems and devices. Regular maintenance and health checks performed directly at your site help identify potential problems early on and minimize unplanned downtime.
Comparison of Service Plans
Our two-tier service model, featuring Basic and Premium, offers flexible and cost-effective solutions that are tailored to your specific needs.
| BASIC | PREMIUM | |
| Term | 12 months | 12 months |
| Maintenance visits* | 1 per year | 2 per year |
| Discount on additional visits | ||
| Round-trip shipping for repairs at our service center | - | |
| Software support** | ||
| User training | - | |
| Response time to complaints | within 48 hours | within 24 hours |
| Average response time for on-site service | approx. 2 weeks | 3–5 business days |
*Service contracts cover material and manufacturing defects. Damage caused by operator error or improper use is excluded. Upon customer request.
**Includes third-party software and operating systems installed by the customer. Systec & Solutions assumes no liability for data loss.
Your Benefits
Flexibility & Customization
Choose between Basic and Premium—whichever best suits your needs and budget.Predictable Costs
Fixed annual costs provide planning certainty. Depending on your service level, you’ll also benefit from discounts and expanded services.Minimized Downtime
Quick response times and on-site service reduce downtime. Premium offers prioritized service.High Equipment
Availability: Regular maintenance helps detect malfunctions early and ensure reliable operation.Technical Expertise & Industry Experience
Experienced service technicians provide on-site and remote support—specifically for pharmaceutical cleanroom environments.