Support & Repairs
In order for us to provide you with a fast and perfect service, please fill in all the fields as far as possible. The fields marked with a * are required. Without these the form cannot be processed or sent. After sending the form, you will receive an automatic response per e-mail with a ticket ID for the further processing of your request. Please use this ticket ID for any questions you may have.
In the case of a repair notification, you will also receive a separate e-mail with a return note and information about the rest of the repair process. Please note that your repair can only be sent in and further processed with prior notification (see below) and after receipt of the completed and signed return note.
Customers whose company is based in a NON-EU member state are requested to contact us before sending anything back.
Manuals & drivers
Can no longer find your manual or need a special driver? We will be happy to help. Please briefly tell us what you need, stating the serial number of the device. We will get in touch with you straight away.