You've got a support inquiry or a repair to report? You've mislaid your manual or need a special driver? We'd be delighted to help. Please fill out the following forms as fully as possible. We'll get in touch with you straight away. We also offer you access here to our GMP portal to manage your GMP IT hardware.
In order for us to provide you with a fast and perfect service, please fill in all the fields as far as possible. The fields marked with a * are required. Without these the form cannot be processed or sent.
After sending the form, you will receive an automatic response per e-mail with a ticket ID for the further processing of your request. Please use this ticket ID for any questions you may have.
In the case of a repair notification, you will also receive a separate e-mail with a return note and information about the rest of the repair process. Please note that your repair can only be sent in and further processed with prior notification (see below) and after receipt of the completed and signed return note.
Customers whose company is based in a NON-EU member state are requested to contact us before sending anything back.
You can't find your manual anymore or need a special driver for your device? It's our pleasure to help you. Please provide us with the serial number of your device and specify your requirement. We will get back to you as soon as possible.
With our GMP-Portal you can manage inside your company your GMP-IT Hardware from Systec & Solutions and read out technical details or test records.
Please register one device with the serial number and security key which is printed on the fourth page of your provided passcard to create a new account on the GMP-Portal.