Hardware support request and repair notification

In order for us to provide you with a fast and perfect service, please fill in all the fields as far as possible. The fields marked with a * are required. Without these the form cannot be processed or sent.

After sending the form, you will receive an automatic response per e-mail with a ticket ID for the further processing of your request. Please use this ticket ID for any questions you may have.

In the case of a repair notification, you will also receive a separate e-mail with a return note and information about the rest of the repair process. Please note that your repair can only be sent in and further processed with prior notification (see below) and after receipt of the completed and signed return note.

Customers whose company is based in a NON-EU member state are requested to contact us before sending anything back.

How may we help you?
Contact information
Hardware information
Malfunction description
Important indications concerning the repair notification
Costs involved

Costs may be incurred for processing a return. If no fault is detected, the system can no longer be repaired, or if you reject the cost estimate, we will charge a flat-rate of €180, plus any necessary dispatch and packing costs. It can only be decided if a warranty issue is concerned after the system has been correspondingly checked.

Contamination and cleaning

Please clean the parts to be returned carefully beforehand so that they are free of any residues in a hazardous quantity. The parts to be returned must not be easily flammable, toxic, corrosive, harmful or irritant.

Return notes

Please backup the data on your data storage medium before dispatching the systems. We do not accept any responsibility for any loss of data that may occur in the repair process. As part of the generic outgoing goods control, systems are restored to their condition at the time of delivery. Please contact us if you require any further information on this matter.

Do not send any other materials (e.g. cables, holder, licenses), unless they are required for fault analysis of the equipment.

If your BIOS or Windows is password protected, please delete the password or provide us with it.

The consignment must be franked. Ensure that a secure method of transport and suitable packaging is used (the original packing is best). We do not accept liability for any damage caused during transport.

Please include the signed return note with your consignment. This will be sent to you per e-mail after we receive your repair notification. Please attach the ticket ID to each package so that it is clearly visible.

Our General Terms and Conditions apply.

Complete request
Your information from the query form including the contact data given by you will only be used by us for the purpose of processing the query and in case of follow-up questions. Read more in our Data Privacy Statement.
With a click on the button "Submit information" you agree to the terms, conditions and notices concerning the costs involved, contamination, cleaning and the return consignment.

Request manuals / drivers for your devices

You can't find your manual anymore or need a special driver for your device? It's our pleasure to help you. Please provide us with the serial number of your device and specify your requirement. We will get back to you as soon as possible.

Your information from the query form including the contact data given by you will only be used by us for the purpose of processing the query and in case of follow-up questions. Read more in our Data Privacy Statement.

The portal to manage your GMP-IT hardware systems

With our GMP-Portal you can manage inside your company your GMP-IT Hardware from Systec & Solutions and read out technical details or test records.

Please register one device with the serial number and security key which is printed on the fourth page of your provided passcard to create a new account on the GMP-Portal.

Register a new GMP device